Jobs In Sri Lanka

Employer: Maritime Placements (Pvt) Ltd
Industry: Management
Location: Sri Lanka

We are on the lookout for a Service Manager for our client company located in Colombo 04.

Job Responsibilities
Forecasts goals and objectives for the department and strives to meet them
Train, motivate, counsels and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Maintains reporting systems required by management and principals
Coordination with Principals relating to after sales division
Conducting regional wise pocket meetings for after sales dealers
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys
Develop and implement a marketing plan which promotes new and repeat business
Understands, keeps abreast of and compliances and local regulations that affect service operations
Understands and ensures compliance with manufacturer warranty and policy procedures
Conduct technical training and send employees to appropriate training schools as needed
Monitors and follows up on parts orders with the parts team to ensure availability
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Maintains high-quality service repairs and conducts periodic spot checks of completed jobs for thoroughness and quality
Ensure that the work areas and customer waiting area are kept clean
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Handles customer complaints immediately and according to dealership’s guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Implement a CRM system to provide a better service for the customer

Requirements
Degree in Automotive Engineering, Mechanical Engineering or a related field
Minimum 03 years and above experience as a service manager in Motorcycle / E- Motorcycle sector
Excellent communication and interpersonal skills
Having a very good knowledge of MS office applications
Exposure & experience working with ERP team & service-related system integrations
Strong leadership and team management skills
Problem-solving and decision-making abilities
Require to have a valid driving and riding license
Preferably candidates reside in Colombo or near area for easy commute
Salary is negotiable and will commensurate with qualifications and experience to the right candidate.

Send your CVs to [javascript protected email address]