Customer Support Engineer
Employer: Texus Technologies (Pvt) Ltd
Industry: IT Support and Networking
Location: Sri Lanka
Duties expected from potential candidates
– Install and implement the company’s products including hardware configurations and setting
software parameters.
– Working closely with the team leaders and customers in understanding their requirements and
ensuring a smooth flow of information and co-ordination.
– Develop a good business relationship with the customers and deliver the requirements.
– Conduct user training while implementation and during regular scheduled visits.
– Configure software parameters and screen settings via product screen generator.
– Customize and configure reports and management information dashboards.
– Provide off site support via phone and using remote access software 24/7.
– Troubleshoot and implement Disaster Recovery Plans and procedures.
Minimum Requirement
– Diploma in Information Technology.
– Pleasant personality, extremely good interpersonal skills and able to communicate well in
English and Sinhala or Tamil.
– Able to reasonably work extra hours (No 9 to 5 job attitude).
– Able to work out of Colombo and overseas. (Food and Accommodation will be provided during
this period).
– Basic accounting knowledge and simple inventory management practices.
– Windows Server 2016/2019, Microsoft-SQL and reporting tools.
– Past experience in POS or Inventory Management or Financial module implementation or any
experience in Software Implementation/Support will be an added advantage.
– Preferably experience in the Hospitality Industry. (Not a must)
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