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Help desk Coordinator


Employer: Maritime Placements (Pvt) Ltd
Industry: Management
Location: Sri Lanka

We are on the lookout for a Help desk Coordinator for a Residency located in Kollupitiya (Colombo 03)

Working Days -Roster basis/Shift

Basis Requirement
Management of Apartment job form system
Management of Apartment complains record
Planning and coordination apartment jobs with FM executive and apartment technician
Management of common area complains record
RMS Technicians Attendance book maintaining
Gardener’s attendance book maintaining
RMS/Security/Housekeeping face recognition attendance check
Daily tool box update with senior technician
Daily Maintenance check lists maintaining and filing
Monthly check list maintaining and filing
Daily Technicians log book/Help Desk log book maintain and monitoring
Maintaining fire hose reel/canvas hose reel/emergency light/stair case light PPM
Management of monthly machinery PPM in coordination with Engineers
Key bunch controlling
Providing complaint No and issuing the bill to apartment technician
Pending payment collection (Day Shift)
Maintain CCTV check list
Coordination of weekly fire alarm testing with security and RMS Technician
Coordination of generators test run (Coordinating with RMS Technicians)
Annual fire detection service coordinating with service provider
Managing power disconnection
Providing weekly report of apartment pending complaints
Monthly Pest controlling program organizing and coordination

Qualifications:
Male candidates with age below 40 years only
Excellent verbal and written communication skills in English with exceptional telephone etiquette is a must
Experience as a Help Desk Coordinator / Front Office Executive / Public Relations Officer or Administration Officer with experience in Apartment / Office complex or Hospitality industry
Experience and knowledge in MS Office, Excel and other packages is a must
Pleasant personality with positive attitude
Should be willing to work on Roster and Shift basis

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