IT Support Engineer
Employer: Atlas Labs
Industry: IT Support and Networking
Location: Sri Lanka
Essential Skills & Responsibilities:
• Manage IT assets
• Installing and configuring computer systems.
• Responding to IT support requests.
• I.T. administration (non-technical)
• Producing documentation / tutorial creation
• Diagnose software, networking, or hardware issues.
• Repairing hardware malfunctions. software issues. and networking problems.
• Google Workspace and JIRA administration:
• Drive continuous improvement and alignment to industry standards and best practice
Desirable Skills
• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services. API. and IP-based protocols.
• Competent OS X experience
• Proficient Windows 10/11 experience
• Excellent written and verbal communication skills.
• Ability to think critically.
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