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Technical Officers for Call Center / Help Desk

Industry: IT Support and Networking
Location: Sri Lanka

Data Management Systems (Pvt) Ltd, (DMS) is a pioneering IT Company in Sri Lanka, now in its 44th year of operations. DMS represents the world’s leading IT brands and specializes in Systems Integration and Customized Software Solutions for Sri Lankan and overseas markets.

DMS is an equal opportunity employer that provides the excitement of working with the world’s leading IT brands, financial solutions and learning from the most experienced managers and professionals in the IT industry.

DMS represents Diebold Nixdorf Inc. USA, the world leader in Automated Teller Machines (ATMs) and Bulk Cash Recyclers (CRMs / CDMs) and while having implemented the following pioneering Projects, DMS is the market leader supporting an installed base of over 2000 ATMs in Sri Lanka and the Maldives.

First Branch and Networked Bulk Cash Recyclers & Bulk Cash Depositors in Asia Pacific.
First Envelope-less Cash Acceptance ATMs in Asia Pacific.
First Envelope-less Bulk Cheque Deposit ATMs in Asia Pacific.
First Networked Foreign Currency Conversion ATMs which accept foreign currency and dispense Sri Lanka Currency and Coins.
Career advancement is based on performance and merit and the following vacancies exist due to unprecedented growth in our ATM and Cash Recycler business.

Technical Officers for Call Center / Help Desk

Applicants must be under 25 years of age preferably with a Diploma in Mechatronics / Electronics / IT with and 1 years’ experience in a similar capacity, and should possess excellent oral and written communication skills in English, Sinhala and Tamil. Candidates should have also the ability to communicate technical information, both verbal and written and must be a team player with a proactive outlook and attention to detail.

This job requires engaging with customers in solving their technical and operational support requests on the phone. The selected candidate will also assign vehicles to engineering groups for customer calls, check vehicle travel through GPS Tracker information, check regional service center weekly reports of customer visits and coordinate with technical teams.

He should also report related statistics, follow up on outstanding requests and ensure timely resolution, while recording and updating customer information.

The above position includes a negotiable salary and Medical Insurance on confirmation.

Employer:Data Management Systems (Pvt) Ltd