Call Center Executive (Bangalore)
Employer:
Industry: Marketing & PR, Telecommunications
Location: India
Job Details:
– Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data.
– Demonstrate strong work ethics by maintaining confidentiality of information.
– Answer client calls and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
– Log customer calls.
– First level support on dining and partying related queries using documented procedures.
– Identify and provide input on unique or recurring customer problems.
– Ensure proper escalation procedures.
– Ability to learn and apply detailed procedures.
– Working effectively as a team member and facilitate cooperative environment.
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