Service Manager / Assistant Manager – Product Service (Mobile Phones) (Colombo 04)
Employer: Samsung India Electronics Pvt Ltd
Industry: Customer Service, Engineering, Management
Location: Colombo, Sri Lanka
Samsung for over 70 years has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscrapers and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company. Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.
In the View of strengthening our presence in the Sri Lankan market to better serve our customers, we are calling for energetic, outgoing and dynamic people who possess the need to excel in their careers.
Service Manager
Responsibilities:
– Work closely IT Service Centre and ensuring Basic Infrastructure, Implementation SOPs, Quality of manpower
– Ensuring all KPIS related to service are met.
– Ensuring direct cost and overheads are within Target
– Ensuring all Escalations are closed within Time frame
– Meeting with distributors and dealers for service feedback
– Do audits and prepare action plans for improvement.
– Responsible for Contact Center of the country
– Responsible for Return Material management
Requirements:
– BE / B.Tech – Electronics / Mechanical.
– 10-15 Yrs of field experience in customer Service
– Excellent command in both spoken and written English
Required ski1l(s):
– MS Office, Excel, PowerPoint
Assistant Manager – Product Service (Mobile Phones)
Responsibilities:
– Work closely with Mobile Service centres and ensuring Basic Infrastructure, Implementation SOPs Quality of manpower
– Ensuring all KPIs related to Mobile service are met.
– Ensuring direct cost and overheads are within Target
– Ensuring all Escalations are closed within Time frame
– Meeting with distributors and dealers for service feedback
– Do timely Audits as per HO guidelines.
– Reports Abnormal failures to Tech support team
– Processing Dead-On-Arrivals received from National Distributor.
– Spares planning for Mobile Service Centres.
– Technical Training to Mobile Service Centres
Requirements:
– BE /B.Tech – Electronics
– 5-7 Yrs of field experience in customer Service of Mobile products
– Excellent command in both spoken and written English
Required skill(s):
– MS Office, Excel, PowerPoint
Attractive remuneration and benefit packages will be offered to successful candidates.
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