Call Center Agents (Sri Lanka)
Employer: Manpower Sri Lanka
Industry: Customer Service, Telecommunications
Location: Sri Lanka
One of our prestigious clients, who is a leading BPO Company is looking for “Call Center Agents” to join their Colombo office immediately.
Salary details:
Full salary package of Rs 35,000 – 40,000 plus travel allowance (includes allowances and attendance bonus).
Experienced team lead type salary will be 45,000 -50,000 plus travel allowance.
Existing vacancy: 08 people. Age below 40 years – equal mix of all religious backgrounds.
Job Description:
Inbound/outbound customer service and appointment processing.
Requirements:
– Excellent spoken English with good computer and typing experience.
– Good attention to detail.
– Ability to confidently speak over the phone. Neutral English accent.
– Duties and Responsibilities:
Basic call centre BPO type job function (in/out bound calling, data entry with basic computer/typing skills).
Initially all staff will be hired as trainees and upon successfully completing 1 month of training, they will be hired with a 6-month probation period.
All positions are full-time (at least 45 hours per week).
Working days and working hours:
Operating hours are 3 shifts covering 24×7. Shifts (approx. 45hrs/week) will be created within the working hours.
2-3 people per shift (8am-5pm, 5pm-2am, 12am-9am). these are not exact times.
One-way transport reimbursement provided.
5 working days – typically 1 weekday and 1 weekend day OFF.
Facilities:
At a state of the art, office at Kohuwala.
Other requirements regarding this position:
– GCE O’Levels / A/L’s.
– Excellent spoken English with good computer and typing experience.
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