Technical Support Specialist (Sri Lanka)
Employer: FreeBalance
Industry: IT Support and Networking, Software Development
Location: Sri Lanka
Job Description:
To apply for this position, please send us your cover letter and resume.
As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your studies and knowledge you will have the ability to become a product/database/solutions expert, you will support the Operations and Sales teams by providing proposal support, and contribute with the technical analysis and specification efforts. This is a great opportunity to apply what you have studied in school and showcase your talent.
Main Responsibilities:
-Analyze business requirements and develop technical requirement specifications
-Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
-Act as primary technical contact for the client during deployment and post-implementation
-Complete technical product installations and upgrades, including database and software installs and system tuning
-Provide 1st level support to Government
-Create training materials and provide training to end users on the Accountability Suite
Education and Experience:
-University degree in Computer, Systems Engineering or Software Programming or Diploma
-3+ years experience in public sector organizations
-Ability to write ANSI SQL scripts with solid understanding of relational database such as Oracle 11G
-Basic skills with J2EE Application and Web Servers such as Tomcat/Apache
-Knowledgeable in Windows and Linux operating systems
-Basic skill level in creating reports using one or more of the following tools: Crystal Reports, Visual Basic and/or Jasper Soft
-Excellent client management and organizational skills
-The successful candidate MUST read, write and speak English, Sinhalese and Tamil fluently
This is a full-time permanent position based in Sri Lanka.
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