Customer Care Manager (Dehiwela)
Employer: ICBA Solutions (Private) Limited.
Industry: Customer Service, Management
Location: Sri Lanka
“LOOKING FOR REMARKABLE PEOPLE TO DO REMARKABLE THINGS”
I Do you feel like you have what it takes? I Can you think out of the box? I Do you want to work on innovative projects that has a global impact? I Then we would like to hear from you!
Customer Care Manager
Looking for a job in an exciting industry with amazing potential for growth? CBA Solutions is the answer. Our dedicated team creates solutions and services for high growth sectors around the country and beyond.
Required skills Although the work varies, depending on the type and size of the employing organization, typical activities are likely to include some or all of the following:
• Provide help and advice to customers using the organization’s products or services;
• Communicate courteously with customers by telephone, email, letter and face to face;
• Investigate and solve customer problems , which may be complex or long- standing , that has been passed on by customer service assistants;
• Handle customer complaints or other incidents, such as a security issue or a customer being taken ill;
• Keep an accurate record of discussions / correspondence with customers;
• Analyze statistics or other data to determine the level of customer service provided by the organization;
• Produce written information to customers, often involving use of computer packages/software;
• Ability to write reports ,analyzing the customer service provided by the organization;
• Develop feedback or complaints procedures for customers to use;
• Improve customer service procedures, policies and standards for your organization or department;
• Meet with other managers to discuss possible improvements to customer service;
• Be involved in staff recruitment and appraisals;
• Train staff to deliver high standard of customer service;
• Lead and supervise, the customer service team;
• Learn about the organization’s products / services and keep up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going for meetings and attending courses;
Work Experience: 5 years of customer care experience with at least 2 years of management and training.
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