Software Implementers / Customer Service Engineers (Colombo 5)
Employer: Texus Information Solutions (Pvt) Ltd.
Industry: Customer Service, Engineering, IT Support and Networking
Location: Colombo, Sri Lanka
Software Implementers / Customer Service Engineers
Texus Information Solutions (Pvt) Ltd is part of Texus group of companies and is in the forefront of developing and providing cutting edge PMS solutions to the Hospitality Industry (Hotels) for the past two decades. The company implements and maintains their ERP solutions all over Sri lanka and overseas on 24/7 basis. Due to the rapid growth of business and customer base, it plans to immediately recruit Software Implementers / Customer Service Engineers to sustain its growth pattern.
Duties expected from potential candidates
• Install and Implement the company’s products including hardware configurations and setting software parameters.
• Working closely with the team leaders and customers in understanding their requirements and ensuring a smooth flow of information and co-ordination.
• Develop a good business relationship with the customers and deliver the requirements.
• Conduct user training while implementation and during regular scheduled visits.
• Configure software parameters and screen settings via product screen generator.
• Customize and configure reports and management information dashboards.
• Provide off site support via phone and using remote access software 24/7.
• Trouble shoot and implement Disaster Recovery Plans and procedures.
• Create / Customize user manuals according to implemented solution.
Minimum Requirement:
• Diploma in Information Technology or Financial Management.
• Pleasant personality, extremely good interpersonal skills and able to communicate well in English and Sinhala or Tamil.
• Able to reasonably work extra hours (No 9 to 5 job attitude).
• Able to work out of Colombo and overseas. (Food and Accommodation will be provided during this period).
• Hands-on experience in Windows Server 2008/2012 and network configurations and work-station setup.
• Microsoft-SQL and reporting tools.
• Previous experience in Software Implementation will be an added advantage.
• Preferably experience in the Hospitality Industry or in Financial. (Not a must)
If you are interested in taking up this exciting and challenging position, apply with two non-related referees within the next seven days indicating your expected remuneration.
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