Site Support Engineer
Employer: Micronet Global Services (Pvt) Ltd
Industry: IT Support and Networking
Location: Sri Lanka
Responsibilities:
• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
Requirements:
• A bachelor’s degree in computer science, information technology, or similar.
• 1 years of experience as a support engineer.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Proficiency in remote desktop and helpdesk software.
• Advanced knowledge of IT software, hardware, and network setup.
• Exceptional ability to prioritize and diagnose IT problems.
• Excellent commutation skills.
Working Location: – Kilinochchi / Mawathagama / Panadura / Balangoda
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