Customer Service Associate (Colombo 05)
Employer:
Industry: Customer Service
Location: Colombo, Sri Lanka
Wow.lk is the leading E-commerce website in Sri Lanka powered by Dialog Axiata PLC; that hosts a staggering variety of deals, original products with warranty, multiple payment options and island wide delivery, thus offering customers the complete shopping experience.
Customer Service Associate
Job Responsibilities:
• Interact directly with customers either by telephone, electronically or face to face
• Handle Customer Inquiries while identifying & escalating Priority Issues
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Organize workflow to meet customer satisfaction
• Direct requests and unresolved issues to the designated resource
• Maintain records of customer interactions and transactions
• Maintain a good level of Customer Relationship
Key Competencies:
• Good proficiency in English, Written and Spoken Communication Skills
• Minimum of One year experience in a Call Center or Front Office Operation will be an advantage
• Professional Personality with demonstrated commitment to provide excellent Customer experience
• Good Team player with optimistic Interpersonal skills and Attentiveness
• Be Friendly, Charismatic, Punctual & Energetic
If you meet the above prerequisites please forward your CV with a recent photo to reach us within 7 days of the advertisement.
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