Customer Support Engineer (Sri Lanka)
Employer: Interblocks Ltd
Industry: Customer Service, Software Development, Web Development
Location: Sri Lanka
Interblocks is a comprehensive solutions provider for the Global Banking and Financial Services Industry.
We at Interblocks, design and develop software solutions and products with a vision of “creating the future for how money moves” enabling our clients with breakthrough business strategies and competitive advantage in their markets.
We are currently seeking for vibrant Customer Support Engineer with a strong desire for quality and ability to take the customer’s point of view with attention to detail.
Job Scope:
– Maintain in-depth knowledge of Interblocks products and business domain
– Solution deployment,Troubleshooting and Conduct training on Interblocks products or its components
– Maintain a cordial work relationship with customers and vendors.
– Accurate record keeping and process the ticket on priority basis.
– Escalate problems as appropriate following internal procedures.
– 24/7 operation either on call/standby or premises on shift basis
Application Profile:
– Experience in working with databases: Oracle, Postgres, IBM DB2 on Unix platform will be an added a vantage.
– Experience in working with programming technologies (Servlet, JSP, HTML, AJAX, JQuery, Java Script,JSF,JPA,GNU ++) will be an a ed advantage
– Hard working with ability to work extra hours depending on the situation and under pressure.
– Good analytical , Multitasking, problem solving skills with minimal guidance
– Candidate must also be motivated, friendly, proactive, a team player with time management and good communication skills In English
Required Qualifications:
– B.Sc. degree in Computer Science, IT, Systems Engineering or related fields.
An attractive remuneration package awaits the successful candidate. You will be given the opportunity to use and develop your skills by working in a challenging environment with dynamic and experienced people.
Send in your CVs along with the contact details of two non-related referees to reach us within two weeks of
this advertisement with the subject “Customer Support Engineer”
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