Jobs In Sri Lanka

Employer: Aegis Services Lanka (Pvt) Ltd.
Industry: Customer Service, Management, Marketing & PR, Telecommunications
Location: Colombo, Sri Lanka

About Aegis

Aegis is a global consulting, technology, outsourcing and training company committed to impacting clients’ business
outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in
56 locations across 13 countries with more than 55,000 employees.

Assistant Manager – Operations

Drive all aspects of Operational requirements and ensure client service level agreements are met.

– Age between 27 to 35 years
– Degree or Diploma in Marketing / Customer Service / Business Administration
– 6-10 Years of overall experience out of which at least 34 years should be in service or BPO related industry with people management experience
– Experience in Customer Relationships Management
– People management skills with good interpersonal relations
– Strong verbal communication skills
– Analytical skills
– Willing to work flexible hours, including weekends and evenings

Team Leader – (Inbound/Outbound)

Drive all aspects of Operational requirements and serve as a liaison between operations and the management to ensure
client service level agreements are met.

– 3-5 Years experience in Inbound/outbound
– Experience in managing team of 10-15 executives
– Willing to work flexible hours, including weekends and evenings if required
– Identify improvement opportunities
– Age above 23 years
– Proficienqr in MS Office applications
– Strong command over spoken English, analytical and planning skills and team orientation

Trainer (Process/Soft Skills)

Drive all aspects of Training requirements and to ensure organizational training requirements are met.

– Age above 23 years
– Professional Qualification in Training will be an added advantage
– 3-4 years experience as a Trainer or Quality Analyst
– Strong command over spoken English, ability to speak Tamil would be an added advantage
– Proficiency in MS Office applications
– Willing to work flexible hours, weekends

Call Center Agents and Back Office Agents

– Computer literacy in MS office packages
– Good language proficiency in English, Sinhala, and/or Tamil
– Should be open to work in shins including weekends! holidays

If interested, please forward your resume with contact details of two non-related referees and a passport size photograph with the position applied for as the subject of the email within 10 days of this advertisement.

Send your CVs to [javascript protected email address]