Call Center Supervisor (Colombo 01)
Employer: Khepri International Services (Pvt) Ltd
Industry: Management, Marketing & PR, Telecommunications
Location: Colombo, Sri Lanka
Summary:
Manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills.
Responsibilities:
■ Motivate team to achieve service goals through regular coaching.
■ Contribute to management team objectives through teamwork.
■ Ensure efficient performance of the agent group through balancing human and technical resources.
■ Contribute to ongoing improvement process.
■ Administer policies and procedures to assure consistency.
■ Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
■ Execute disciplinary action when necessary.
■ Monitor, coach, and counsel representatives in an ongoing development process.
Education:
■ College degree or equivalent work experience
Experience:
■ Prior supervisor experience, preferably in a customer service or call center environment.
Latest jobs in Sri Lanka ..
- DevOps Engineer Tech Lead - DevOps Engineer Tech Lead This is an exciting opportunity for a DevOps Engineer Tech Lead to grow and develop their… Apply here.
- Content Writer - COMPETENCIES AND QUALIFICATIONS - Bachelor’s degree preferred - Experience in content creation from inception to publication - Develop content that… Apply here.
- Web Content Writer - Job Description - Analyze and create SEO content - Create content for the social networking accounts such as Facebook, Instagram,… Apply here.
- Admin & Finance Manager - The Admin & Finance Manager (hereafter Manager) is responsible for the administration and finance functions of the Collective for Historical… Apply here.
- JAVA- Tech Lead - Our client is one of the leading companies located in Colombo. Requirements: - Bachelor's degree in IT/Computer science/Engineering. - 5+Years… Apply here.
- Account Executive - We are associate of a well established printing company with 50 years reputation and having five separate Business Units specializing… Apply here.
Send your CVs to [javascript protected email address]