Call Center Agents (Colombo)
Employer: Chinese Dragon Café (Pvt) Ltd
Industry: Customer Service, Hospitality and Tourism, Telecommunications
Location:
Chinese Dragon Café is a leading restaurant chain in Colombo since 1942 delighting customers’ taste buds.
Immediate vacancies exist in our Head Office for the following:
Call Center Agents
You will be responsible for support & provide superior Customer Service via phones, email & faxes as a receiver & caller
Duties:
• Putting orders by obtaining customer information by answering telephone calls; verifying information.
• Process the orders by entering customer information; confirming pricing.
• Informs customers by explaining procedures; answering questions; providing information.
• Maintain communication equipment by reporting problems.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
Skills/Qualifications:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Please apply if you have above qualifications within 07 days of this advertisement, with details of two non-related referees.
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