Front Office Coordinator // Admin Assistant // Call Center Agent (Colombo 01)
Employer: Envoy Facility Management Services (Pvt) Ltd.
Industry: Customer Service, Management, Office Skills, Telecommunications
Location: Colombo, Sri Lanka
Front Office Coordinator // Admin Assistant // Call Center Agent
Envoy Facility Management Services offers a complete facilities management service, from set-up consultancy to management services on day-to-day operations, through a dedicated team of specialists. Every project benefits from our expertise, distinctive management approach and our consideration of the broader property implications for our clients: with Envoy FM taking care of your facilities management needs, your company can focus on its core business. For over a decade, Envoy Facility Management Services has continued to deliver high-value offshore services; providing clients with low cost, high quality solutions. As a result we have provided a stable platform for our Global Clients to grow exponentially.
We are currently looking for Front Office Coordinators and Receptionists for few of our well reputed client companies.
Duties and Responsibilities:
• Properly escalate customer queries to the next level of support
• Track, route and direct queries to correct resources
• Update customer data and produce relevant reports
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers expectations
• Ensure proper recording, documentation and closure
• Preserve and grow the knowledge of help desk procedure, services and management Processes and procedures
• Assisting in coordination of Management Office administrative activities
• Assisting management in special company projects
Requirements:
• Candidates must have experience in front office, reception and visitors area.
• Good verbal and written communication skills.
• Charming & Pleasing personality.
• Open for both Female & Male candidates.
• Ability to work nightshifts.
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