Jobs In Sri Lanka

Employer: HSBC Electronic Data Processing (Lanka) Pvt Ltd,
Industry: Customer Service, Finance and Accounts
Location: Sri Lanka

hSenid HRO, a subsidiary of hSenid Business Solutions specializes in total Human Resource Outsourcing (HRO) i.e, Recruitment Process Outsourcing (RPO), Payroll Solutions, Time and Attendance Solutions, Tailor-made Training and Development programs and HR Helpdesk services. hSenid HRO will support organizations to recruit the most suitable candidates for their organizations.

Customer Service Executives

Join HSBC — be part of one of the world’s leading banking and financial services organizations.

HSBC Group Service Centers provide support to HSBC customers across the globe. They are the largest, captive, banking and financial services offshore organization in the world and an important constituent of the HSBC Group. They present in 7 countries, with 20 Group Services Centers and over 36,000 skilled professionals.

Job Description:

– Acquire knowledge on client’s products and procedures.
– Efficiently handle inbound and outbound calls to resolve overseas customer queries.
– Electronically process data and respond to customer queries pertaining to banking transactions from client’s offices across the globe.

Age limit:

– 18-25 years of age.

Skills Required:

– Excellent English written & oral communication skills.
– Ability to interpret and handle complex numerical data.
– Excellent interpersonal and negotiating skills.
– Flexibility to work in shifts.

Academic Qualifications:

– Minimum of6 passes at the GCE Ordinary Level Examination including a minimum of a credit pass in English and a pass in Mathematics.
– Minimum of 2 passes (Main Subjects) at the GCE Advanced Level Examination. (General English at A/L is not considered as a main subject.).
– A Credit pass for General English at GCE (A/L) can be accepted as an alternative pass for not securing a credit pass in English at the GCE O/L.
Or
– 6 passes at the GCE Ordinary Level Examination including a minimum of a credit pass in English and a pass in Mathematics with 1 year work experience in any field.
Or
– 6 passes at the GCE Ordinary Level Examination including a pass in English and Mathematics with a Professional Qualification and/or a Degree in the English medium.

The duration of the Professional Qualification should span for a minimum of 1 year.

Experience:

– Experience in customer service in any industry will be an advantage.

Successful candidates will be offered with an attractive remuneration package based on his/ her qualifications and working experience.

Send your CVs to [javascript protected email address]