Specialist – Customer Relationship (Colombo 06)
Employer: Peak Colombo
Industry: Customer Service, Hospitality and Tourism
Location: Colombo, Sri Lanka
Peak Colombo
Specialist – Customer Relationship
PEAK Colombo is the Global Service Centre for PEAK Adventure Travel Group, Headquartered in Australia. PEAK Adventure Travel Group is the largest adventure travel company in the world and consists of 20 businesses around the world and is part of the TUI travel group (www.tuitravelplc.com). PEAK opened its Sri Lankan service centre in January 2013 to deliver quality service to the business.
We are looking for a dynamic resource to join our Customer Relationship team in Colombo.
About the Role:
The ideal candidate should have a high level of attention to detail as well as highly effective communication skills in order to work closely with overseas teams and provide exceptional customer service.
Tasks and Responsibilities:
• Responding to customer requests in a timely manner.
• Supplier communication and confirmations.
• Updating and maintaining new product information.
• Report generation.
• Overlooking the customer booking process.
Qualifications and Experience:
• 3-4 years of experience in the field of Travel and Tourism/Customer Service.
• Experience with computer systems essential.
• Competent in use of Microsoft office software including excel.
• Exposure in dealing with foreign clients is desirable.
Skills and Attributes:
• Highly proficient spoken and written English skills.
• High attention to details.
• Excellent organisational and time management skills.
• Excellent customer service.
• Ability to work to deadlines.
• Ability to work independently and in a team.
• Ability to work under pressure and prioritise multiple tasks.
• Responsible and reliable.
If you match with the above role then don’t miss the opportunity to enhance your career and global knowledge with exposure/experience to the relevant filed.
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