Jobs In Sri Lanka

Employer:
Industry: Management
Location: Sri Lanka

Position Purpose:

The holder of this role is responsible for efficient management of assigned program by adhering to the SLAs and maintaining profitability and gross margin.

Key Accountabilities Responsibilities:

– Achieve business profitability by maintaining the revenues and effective cost management
– Ensure achieving revenue targets as well Gross Margin targets
– To deliver on all SLAs as agreed upon for the respective projects
– Maintaining successful client relationship
– Ensure the achievement of desired level of C- Sat and E-Sat scores
– Managing escalations related to people, policies and process
– Shall actively participate in the management of crisis and risk
– Constantly evaluate, assess and manage the development of all team members
– Periodic performance reviews with Team Leaders and Managers
– Mentor, coach and motivate the team members towards high productivity and performance.
– Enable retention and facilitate the reduction of attrition.

Decision Making / Authority:

– All financial sign ofls as per the budget approved.
– Sign off on recruitment and promotion along with GM-Operations upto the Manager’s position within
– The operations. (this does not include any position in support function)

Knowledge and Skills (Essential):

– Good selling and presentation skills
– Ability to take good customer centric decisions and up-to-date knowledge of customer best practices
– Effective problem solving skills
– Good Financial Management skills
– Excellent delivery capabilities to drive efliciencies
– Conceptualize, launch and deliver multiple projects on time and within budget and contracted parameters.
– Good people Management skills
– Ability to operate in multi location metrics organization

Educational / Professional Qualifications (Essential / Desired):

– A graduate in any discipline with a total work experience of 7 to 9 years of which 3 years should be in the BPO industry
– Desirable if the person is a post graduate

If you are_interested in applying.

Please email your profile to with position as the subject on or before 22″’ March 2013.

Send your CVs to [javascript protected email address]