Senior Support Engineer
Employer:
Industry: IT Support and Networking
Location: Sri Lanka
Senior Support Engineer
KR 250K (Negotiable))
– 5-9 years of prior experience on L2 / L3 Production support team
– Management and leadership skills
– Should be able to initiate an incident management call and drive the call with stakeholders from different departments etc. to the resolution
– Hands on experience and strong knowledge on Application Monitoring systems Splunk, App Dynamics is a must.
– Also being able to write queries, add checks, remove checks, configure notifications etc.
– Well versed with Jira
– Analytical skills Should be able to analyze the issue by connecting all the dots in ordering buyflow.
– Knowledge on reporting applications like Tableau, Siteimprove is an advantage
– Knowledge or experience on Telecom billing applications like ICOMS CSG, etc. is a plus
– Experience on using AEM backend development. Even if they are good with frontend development using CSS, HTML, Java Scripts etc. we can see the opportunities to train them in AEM.
– Excellent written and verbal communication
– Telecom domain knowledge is a must
– Willingness to work in 24*7 shifts and provide extended support as required or on call support.
Employer:Maritime Placements (Pvt) Ltd
Email:info@maritimesl.com
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