Reservation & Ticketing Officer (Colombo 02)
Employer: Finlays Colombo PLC
Industry: Hospitality and Tourism
Location: Colombo, Sri Lanka
Success Begins at Finlays
Finlays Colombo PLC is a diversified group of companies and a subsidiary of the Swire Group, a multi-national, multi-disciplined, commercial organization_ We have been in operation since 1893. Our current business portfolio includes: Value Added Exports; Tea Warehousing Environmental Services encompassing Pest Control, Hygiene Services & Timber Preservation; Insurance Brokering, Airline GSA, and Temperature Controlled Logistics.
At Finlays, we are long-term focused, result oriented and we believe in empowering our employees with the skills to function in a competitive business environment. We encourage innovation and creativity in tackling problems and achieving goals. We are committed to excellence in all aspects of our business and believe in setting the highest standards in corporate ethics and behaviour.
The vacancy exists at the Airline Division, which is the General Sales Agent (GSA) for Cathay Pacific since 1993 in Sri Lanka and Maldives. Cathay Pacific Airways which is a partly owned company of Swire Pacific is based in Hong Kong. Cathay Pacific has over 183 aircrafts, flying to 190 destinations around the world_ Cathay Pacific Airways is the national carrier in Hong Kong and was awarded as the World’s Best Airline for the year 2014 at the Annual Skytrax World Airline Awards.
Reservation & Ticketing Officer
The selected candidate will be responsible to:
• Handle reservation and ticketing functions for customers.
• Promote direct sales and maintain high standard of customer service.
• Handle travel agency support services.
• Handle re-booking, re-routing and refunds.
• Monitor flight loads and avoid overbooking status.
The pre-requisites:
• GCE Advanced Level and qualified in IATA/UFTAA Foundation or Diploma in Airline Ticketing and Reservation
• Minimum 2 years of experience in the similar position; experience in handling passenger reservation and ticketing would be a distinct advantage.
• Good interpersonal skills.
• An excellent command of the English language (verbal and written) is essential.
Rewards:
The selected candidate will be entitled to a competitive remuneration package on par with industry norms and will be provided with job related training opportunities.
If you think you have what it takes to be successful in this role, please apply within 10 days of this advertisement via email.
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