Assistant Manager- Operations / Team Leader- (Inbound/ Outbound) / Call Centre Agents / Back Office Agents (Sri Lanka)
Employer: Aegis Services Lanka (Pvt) Ltd.
Industry: Management, Marketing & PR, Telecommunications
Location: Sri Lanka
About Aegis
Aegis is a global consulting, technology. outsourcing and training company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 56 locations across 13 countries with more than 55,000 employees.
Assistant Manager-Operations
Drive all aspects of Operation requirements and serve as a liaison between Site Management and the Operations to
ensure client service level agreements are met.
– Age between 27 to 35 years
– Degree or Diploma in Marketing / Customer Service / Business Administration
– 6-10 Years of overall experience out of which at least 3-4 years should be in Telecom processes with people
management experience
– Experience in Customer Relationships Management
– People management skills with good interpersonal relations
– Strong verbal communication skills
– Analytical skills
– Willing to work flexible hours, including weekends and evenings
Team Leader – (Inbound/Outbound)
Drive all aspects of Operation requirements and serve as a liaison between operations and the management to ensure client service level agreements are met.
– 3 – 5 Years experience in Inbound / outbound (Call Centre) and Telecom processes
– Experience in managing team of 10-15 executives / specialists
– Willing to work flexible hours, including weekends and evenings if required
– Identify improvement opportunities
– Age above 23 years
– Proficiency in MS office applications
– Strong command over spoken English, analytical and planning skills and team orientation
Call Centre Agents
– Computer literacy in MS office packages
– Good language proficiency in English, Sinhala, and/or Tamil
– Should be open to work in shifts including weekends / holidays
Back Office Agents
– Computer literacy in MS office packages with typing skills
– Ability to read and understand English. Sinhala, and/or Tamil
– Should be open to work in shifts
If interested, please forward your resume with contact details of two non-related referees and a passport size photograph with the position applied for as the subject of the email within 10 days of this advertisement.
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