Jobs In Sri Lanka

Employer:
Industry: Management, Media and Communications
Location: Sri Lanka

“I don’t like iflix, it doesn’t go with my outfit, EXPLAIN YOURSELF!”

So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!), then you might be the one we’re looking for. These and many more interesting customer comments will be part and parcel of your daily life as the Social Media Manager at iflix Sri Lanka. This is of course in addition to creating and managing content on our amazing social pages.

Your role will be a hybrid one – part Customer Service and part Communications which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.

While Social Media and Customer Service is at the core of this role, you will also do some copywriting and translation of advertisements and our landing page.
You will also serve as the liaison between Sri Lanka and the regional customer service/communications management team. Think of yourself as the sole Sri Lankan contingent at the forefront of representing our glorious iflix nation! #nopressure. That is until your supporting role evolves into a team-leading one where you will inevitably manage a squad of your own.

You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.

People need to know we’re available whenever they need us, so you’ll be replying and interacting with users on Twitter and Facebook on a daily basis. This can also extend to other mediums such as email or the more archaic method of homing pigeons.

We want you if you can…

• Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that ‘tool’ is the customer him/herself)
• Have great written and spoken Sinhala (Tamil will also be an advantage!)
• Manage and monitor fan interactions in a timely manner with an attitude that’s distinctively iflix. We want someone who’s fun, someone who is a raconteur at heart – a person that can tell stories in a cool, iflix way
• Demonstrate the desire and initiative to continue learning new and relevant product and technical information as iflix evolves into a force to be reckoned with.
• Demonstrate flawless communication skills be it verbal, and most importantly… WRITTEN. We’re looking for someone who can interact with users and tend to their every query and demand.

Relationships are important to us, so having very good people skills is non-negotiable. You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability.

If you’re reading this, it’s a pretty good indication that you’re comfortable with the Interwebz.

If you think you fit the bill, then we want to hear from you immediately. Drop everything and apply… like, now!

Send your CVs to [javascript protected email address]