TechOps Engineer (Sri Lanka)
Employer: Maritime Placements (Pvt) Ltd
Industry: IT Support and Networking
Location: Sri Lanka
RESPONSIBILITIES:
– Provide comprehensive support for all applications under his/her purview (internal/external users or other service partners)
– Ensure overall proper product maintenance and all aspects of achieving agreed service levels
– Ensure correct level of monitoring is in place and controls are implemented Facilitate required management information whenever required
– Process compliance to all applicable processes. (change management, SLA management, Incident management, Access Management and all other processes as per prevailing process compliance matrix)
– Act as the single point of contact for all critical systems under his/her purview • Review billing reports for analysts
– Produce and analyze billing reports for Managed Service customers
– Identifies problems/issues during billing cycles and solves
– Works on complex activities such as identifying software or hardware problems that impact on-going operations
– Maintaining excellent relations with clients, suppliers and partners /operators
– Working on a roster 24/7 basis to provide 360 degree customer support in billing operations
EXPERIENCE
• 2 years + of experience in telecom, at least 2 years of experience in billing
QUALIFICATIONS
Degree or equivalent in business/IT related field is preferred
DESIRED SKILLS
Computer savvy and proficient knowledge of Unix, sql and MS office package
Solid analytical and problem solving skills
Customer support and customer satisfaction experience required
Good verbal, written skills and interpersonal skills.
Presents information effectively
Good working knowledge of customer requirements
BENEFITS
An attractive remuneration package is waiting for the right candidate.
Send your CV to
Latest jobs in Sri Lanka ..
- Web Content Writer - Job Description - Analyze and create SEO content - Create content for the social networking accounts such as Facebook, Instagram,… Apply here.
- Admin & Finance Manager - The Admin & Finance Manager (hereafter Manager) is responsible for the administration and finance functions of the Collective for Historical… Apply here.
- JAVA- Tech Lead - Our client is one of the leading companies located in Colombo. Requirements: - Bachelor's degree in IT/Computer science/Engineering. - 5+Years… Apply here.
- Account Executive - We are associate of a well established printing company with 50 years reputation and having five separate Business Units specializing… Apply here.
- Head of Internal Audit - Job Description: Qualifications & Experience Required - Possess minimum 5 years audit experience in managerial level mm the financial sector… Apply here.
- IT Assistant - Sunrich Biscuits is dedicated to manufacture a range of exclusive and uniquely flavored biscuits in the best of quality using… Apply here.
Send your CVs to [javascript protected email address]