Service Desk Analyst (Sri Lanka)
Employer: Mobizz Elite (Pvt) Ltd
Industry: IT Support and Networking
Location: Sri Lanka
Currently we have requirements for Service Desk Analyst with a leading telco software,
systems and infrastructure solutions provider based in Galle Road Colombo 04.
Who we are looking for
– Basic knowledge in Linux OS, databases.
– Good communication skills in spoken and written English.
– Acknowledge customer requests through email, calls and Skype or teams chats.
– Crate/ Update/ Follow-up tickets in the Freshdesk tool.
– Co-ordinate with the on-call support Engineer to transfer the issues.
– Monitoring the available screens for alarms or any abnormalities.
– Basic trouble shooting as requested by the on-call support Engineer, e.g: collect logs, collect traces, and do basic analysis and troubleshooting
– Preparing and sending various reports.
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