ICT Support Engineer (Colombo 06)
Employer: PEAK Colombo
Industry: IT Support and Networking
Location: Sri Lanka
PEAK Colombo is the Global Service Centre in IT Development & Technology, Finance, and HR for the Intrepid Group, which is headquartered in Australia. Run by travellers, for travellers, the Intrepid Group is the world’s largest provider of small group adventure travel experiences with over 1000 itineraries on every continent, catering for all ages, budgets and appetites for adventure. Intrepid opened its Sri Lankan Service Centre in January 2013 to deliver shared services to the group.
We are looking for an ICT Support Engineer to join our dynamic Tech Services team in Colombo.
About the Role:
As an ICT Support Engineer, you will be working in a support team environment which service organisation requirements, this role will require you to contribute to technical design by participating in technical team discussions and responsibilities include trouble-shooting and resolution of level 1 and 2 incidents, information requests and change requests.
Tasks and Responsibilities:
• Provide 1st & 2nd level support globally and escalate to the next support level
• Analyze help desk issues to identify permanent solutions, improvements and quality assurance
• Resolution documentation
• Maintaining software applications, operating systems and regular windows server maintenance tasks
Qualifications and Experience:
• Microsoft certification (MCP/MCSA)
• 2-3 years in an IT Help desk / desktop support environment
• Good working knowledge of a range of technologies including Windows 2008/2012 Server, Windows 7
• Experience in Microsoft Office 365 will be added advantage
• Exposure to Cloud environment (storage and backup systems)
• Strong knowledge of network infrastructure is an advantage
Skills and Attributes:
• Hands on experience in Remote Desktop tools and good knowledge in Service desk systems
• Ability to work 24×7 roster base
• Understanding of network infrastructure environment (i.e. LAN/WAN)
• Outstanding verbal and written communication skills in English
• Excellent customer service skills on the phone and in person
• Ability to work under pressure while maintaining accuracy
• Ability to evaluate IT related issues effectively and assign tasks to appropriate resources
• Friendly, flexible, adaptable
If you are a match to the above role, then don’t miss this opportunity to enhance your career and global knowledge with exposure and experience in the relevant field.
Send your resume to:
Intrepid Group
,90u9A rd
PEAK
WIT iNAtION MANAGE MEW COMPANY
THEan^ re:” ADVENTURE „or h 1%0° ADVENTURES \,A1,1 Peregrine COMPANY \4111/#1 BST. DAY EVER
PEAK Colombo Level 6, Tisara Plaza, 135 Dutugemunu Street, Colombo 06 T: +94 115 922 050 www.intrepidgroup.travel
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