Jobs In Sri Lanka

Employer: Crescat Investments (Pvt) Ltd.
Industry: Hospitality and Tourism, Management
Location: Colombo, Sri Lanka

We are a well established company with the largest and ever growing portfolio of apartments at Crescat City. The company is looking for a dynamic, self-motivated individual with an outgoing personality to handle the Sales and Customer Service Roles.

Reservations Coordinator

Personal Qualities & Educational Qualifications:

• Good interpersonal skills
• Bubbly and outgoing personality
• Spoken and written English is absolutely essential, spoken Sinhala, Tamil & foreign languages is an added advantage.
• Computer skills including Social Media — Facebook/ Twitter / Flikr etc
• Can work independently with little supervision
• Flexible working hours, inquiries can come at various times and we should be able to respond quickly
• Can do attitude with a burning desire to succeed

Duties:

• Processing reservations by e-mail, telephone or Crescat website referral and from the sales office, other brokers/real estate agents, and travel agents.
• Knowing the type of accommodation available as well as their location and layout and the selling status and rates (i.e. minimum number of nights during certain periods and corresponding rates.
• Maintaining reservation records by date of arrival and keeping copies of it in a folder kept for that purpose
• Updating the availability sheet as soon as a new booking, modification or a cancellation is received
• Opening and closing the availability as and when required of hotel in all the GDS channels, IDS channels and on the company website. i.e. updating the agoda, booking.com and our website availability and make sure if there is availability or non-availability in the hotel it is reflected accordingly in them
• Determining room rates based on the selling tactics of the hotel.
• Preparing email confirmations to the guest confirming the reservation and requesting if they require airport pick up or pick up and drop and state the relevant prices on the email. Ask the guest if they require complimentary travel planning and offer to book accommodation at a reduced price since we are also a travel agent and can pass on that benefit to them.
• Communicating reservation information to the Crescat reception, security and housekeeping staff.
• Understanding the company’s policy on guaranteed reservations and no-shows.
• Processing advance deposits on reservations — this will be done via a reservations code created for each reservation we receive.
• Tracking future room availabilities on the basis of reservations.
• Helping to develop room revenue and occupancy forecasts.
• Preparing expected arrival list for front office use.
• Assisting in preregistration activities when appropriate.
• Monitoring advances deposit requirements.
• Handling daily correspondence. Respond to inquiries and makes reservations as needed.
• Making sure that files are kept up to date.
• Maintaining a clean and neat appearance and work area at all times.
• Promoting goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walking around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• To be aware of all front office procedures and assist with reception duties when required
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Configuring rates on the hotels property management system such as website and GDS’s
• Accepting payments via credit card when the guest checks-in as well as obtaining a security deposit
• Meeting guest as soon as they arrive and making them familiar with the building and services available
• When guest leave check their apartment and make sure nothing is broken and if there is something broken charge them accordingly
• This is full — time employment. You will be required to devote your entire working time and attention to the Employment exclusively. While you are in our Employment, you will not directly or indirectly engage yourself in any business activity or occupation other than this employment. You will at all times work in the best interest of our Company and dedicate yourself to achieve optimum production and results for our Company.

Please email your resume / CV.

Send your CVs to [javascript protected email address]