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Executive – Quality Assurance & Student Satisfaction (Colombo 04)


Employer: Colombo Institute of Research & Psychology
Industry: Education and Teaching, Health and Medical
Location: Colombo, Sri Lanka

Colombo Institute of Research & Psychology (CIRP) is the pioneering & leading provider of Psychology education in Sri Lanka. The Institute consists of Academic, Research, Corporate and Therapeutic divisions that provide a range of services as their main business avenues. CIRP is currently providing psychology education to more than 500 students in a wide variety of programs ranging from Diploma level to Bachelors and Masters Degrees through its UK affiliations such as Coventry University and University of Hertfordshire.

Job Description:

Quality Assurance:-

■ Ensuring that all processes and procedures of all departments are in line with the QA policy of CIRP
■ Training staff members on academic policy and QA guidelines prior to its enforcement
■ Ensuring that accreditation requirements are implemented and maintained while exploring and obtaining new accreditations and quality standards

Evaluations and Monitoring:-

■ Planning and implementation of QA evaluation system and preparation of QA reports
■ Coordinating with the HR Department in performance appraisal
■ Coordinating with partner universities in preparation of annual quality monitoring reports

Student Satisfaction:-

■ Planning and conducting student satisfaction surveys (SSS) at CIRP and making recommendations based on the findings
■ Coordinating with other departments to increase student satisfaction

Student Complaints:-

■ Maintaining the student complaints hotline
■ Conducting inquires on student complaints and providing solutions
■ Recording student’s complaints, analysis and making recommendations based on the findings
■ Implementing processes and procedures to reduce student complaints

What we offer

Salary LKR 25 000 – 30 000

■ To work in a multicultural environment with international standards
■ Training and professional development at local & foreign destinations
■ Opportunities for further studies supported by the company
■ Mandatory annual salary increments
■ Quick career progression based on performance
■ Employment subjected to Shop & Office Act

Interested candidates should forward their complete resume with a cover letter explaining their interests. KSAs & experience and a recent photograph.

Applications without cover letters or photographs will not be processed. Only shortlisted candidates would be called for the inter-view. Any form of canvassing would result in disqualification.

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