Officer Customer Service (Sri Lanka)
Employer: Odel PLC
Industry: Customer Service
Location: Sri Lanka
Job Profile
To provide a professional, high quality, front line customer focused telephone service to all callers. The post holder will be responsible for dealing with all customer enquiries in relation to our services, Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.
Other Responsibilities
Manage administration
Handling ODEL Loyalty program related issues while keeping accurate records of communication and correspondence
Team player who works together with the Customer service team as well as with the Manager who is committed to provide high quality customer service.
Candidate Criteria
Passed G.C.E A/L Examination
Previous Customer Service experience would be an added advantage.
Knowledge computer applications (Microsoft word/ Excel)
Knowledge of administrative procedures
Communication skills – Verbal and written
Interpersonal skills
Stress tolerance
If you fit the above profile and wish to join the ODEL team, please email your resume to us within 7 days.
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