Helpdesk/Customer Care Executive (Colombo 02)
Employer: Adelanka (Pvt) Ltd
Industry: Customer Service, IT Support and Networking
Location: Sri Lanka
We are a leading UK technology firm involved in Information Technology looking for high caliber individuals for the position of Helpdesk/Customer Care Executive
Shift: 10:00 am to 6:00 pm (Female)
Shift: 3:00 pm to 11:00 pm (Male)
Primary Responsibilities:
– Supports and maintains effective relationships with client users of the system
– Diagnose and provides timely resolution on incoming client calls, emails
– Provides case status updates to management and end-users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to information system
– Collaborate with other team members on planning and execution.
Hold progress meetings and special working meetings to communicate information, obtain updates and resolve issues
Essential Requirements of this Position:-
– Excellent written, oral communication skills (English) and computer skills
– Experience in client services / Patience and courtesy
– Ability to work full on for extended periods of time
– Age less than 28 years
Attractive salary package with other benefits.
Please send your resume as an attached word document.
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