Call Center Officers (Colombo)
Employer: Mobizz Recruitment
Industry: Telecommunications
Location: Colombo, Sri Lanka
Requirements:
• Candidates must be below the age of 30
• 2 years of previous experience as a Call Center Officer
• Strong verbal communication skills in both English and Sinhala Languages
• Capability of speaking in Tamil will be an added advantage
• Good computer skills.
Responsibilities:
• Managing inbound calls in timely manner by ensuring all the voicemails are answered immediately
• Generating outbound welcome and revival calls
• Resolving customer inquiries by clarifying issues, implementing solutions and escalating unresolved problems to the relevant party to make sure customer receives real solution
• Making recommendations for products that may better suit customer needs
• Follow up customer calls and call back for SMS
• Maintaining in bound inquiry data base for all inbound calls by entering information.
• Redirect customers to appropriate departments and branches when necessary
• Advising and following up with customers on claim rejections and policy revivals.
Salary Rs.40,000, to Rs.60,000/= (Based on experience & qualifications)
Work Time 8.30am to 5.30pm
Job Location : Colombo 07
Latest jobs in Sri Lanka ..
- DevOps Engineer Tech Lead - DevOps Engineer Tech Lead This is an exciting opportunity for a DevOps Engineer Tech Lead to grow and develop their… Apply here.
- Content Writer - COMPETENCIES AND QUALIFICATIONS - Bachelor’s degree preferred - Experience in content creation from inception to publication - Develop content that… Apply here.
- Web Content Writer - Job Description - Analyze and create SEO content - Create content for the social networking accounts such as Facebook, Instagram,… Apply here.
- Admin & Finance Manager - The Admin & Finance Manager (hereafter Manager) is responsible for the administration and finance functions of the Collective for Historical… Apply here.
- JAVA- Tech Lead - Our client is one of the leading companies located in Colombo. Requirements: - Bachelor's degree in IT/Computer science/Engineering. - 5+Years… Apply here.
- Account Executive - We are associate of a well established printing company with 50 years reputation and having five separate Business Units specializing… Apply here.
Send your CVs to [javascript protected email address]