Application Support Engineer (Colombo)
Employer: Vetstoria Ltd
Industry: Software Development
Location: Colombo, Sri Lanka
We are a technology services company, and proud creators of the world’s leading Veterinary
appointment scheduling platform.
Our software is used by Veterinary practices around the globe to acquire more clients, provide a better service, and increase clinician productivity.
The traction of our SaaS product is met by our passionate colleagues working in our London, Texas and Colombo offices.
This vacancy is based in Colombo where our engineering and application support teams are based.
Responsibilities:
– Handle L1 and L2 issues through our ticketing software.
– Liaise with our Global clients and resolve the issues they raise.
– Troubleshoot issues within defined SLA’s and achieve KPI metrics.
– Perform root cause analysis of reported issues and update our knowledge base.
Requirements
– Excellent troubleshooting / analysis skills.
– Excellent Client Communication skills. We deal with Global clients.
– 3+ years’ of experience supporting a software product.
– Ability to work on a roster basis (APAC, US & EU shifts).
– Working knowledge in CRM and Ticketing software.
Qualifications:
– Bachelor’s Degree / HND in {T or equivalent qualification.
– Exceptional English proficiency (written and spoken) – Mandatory.
Latest jobs in Sri Lanka ..
- DevOps Engineer Tech Lead - DevOps Engineer Tech Lead This is an exciting opportunity for a DevOps Engineer Tech Lead to grow and develop their… Apply here.
- Content Writer - COMPETENCIES AND QUALIFICATIONS - Bachelor’s degree preferred - Experience in content creation from inception to publication - Develop content that… Apply here.
- Web Content Writer - Job Description - Analyze and create SEO content - Create content for the social networking accounts such as Facebook, Instagram,… Apply here.
- Admin & Finance Manager - The Admin & Finance Manager (hereafter Manager) is responsible for the administration and finance functions of the Collective for Historical… Apply here.
- JAVA- Tech Lead - Our client is one of the leading companies located in Colombo. Requirements: - Bachelor's degree in IT/Computer science/Engineering. - 5+Years… Apply here.
- Account Executive - We are associate of a well established printing company with 50 years reputation and having five separate Business Units specializing… Apply here.
Send your CVs to [javascript protected email address]