IT Support Executive – 24/7 Help Desk (Colombo 10)
Employer:
Industry: IT Support and Networking
Location: Colombo, Sri Lanka
ITConnect is an Australian ICT solutions provider with a global presence, specializing in the IT needs of small to medium scale enterprises. Our core focus areas are ICT consulting, systems integration, project management, software development, quality assurance & testing, remote application management and support services.
We are a BOI registered, ISO9001 certified company. A subsidiary of BPOCONNECT Group.
Our organisation is rapidly expanding and as a result we require a dedicated, dynamic and proactive candidate to join our team.
IT Support Executive – 24/7 Help Desk
This position will provide proactive individuals an opportunity to work in a fast growing competitive environment providing both remote and onsite ICT support to our partners, corporate clients & organisations. ITCONNECT has been contracted to manage the infrastructure and act as a virtual CTO service provider for BPOCONNECT Group.
The candidate will be exposed to a wide range of latest ICT technologies and should be a fast learner, diligent, and have a passion for trouble-shooting, diagnosing, implementing various IT related solutions & services.
The Role:
• Supporting our clients both onsite & remotely to resolve IT administration issues with best solutions.
• Capable of undertaking projects on their own and completion on time.
• Troubleshooting & maintaining client machines / servers / printers / phones & other hardware / network devices.
• Troubleshooting & Resolving Local Area Networks / Wide Area Network Issues.
• Documenting and technical writing, Logging issues in the ticketing system, handle concurrent tickets/ remote sessions, excellent multi-tasking abilities and recording resolution steps and fixes.
The Person:
• Should have completed minimum Diploma / Higher Diploma in Networking / Hardware / MIS or equivalent.
• Should have Microsoft Enterprise Server & Service Solutions, CCNA, IP/VPN/VOIP Networking technologies experience/Certifications or equivalent.
• Experience and knowledge in Linux server & client administration, 0365/Google Apps/Cloud Technologies and Financial application support & maintenance.
• Minimum 3 years of ICT industry experience
• Prior work experience in BPO related IT Helpdesk will be an added advantage.
Ideal candidate should have excellent communication skills, be a team player and be able to prioritize work.
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