Customer Care Executive (Gurgaon)
Employer:
Industry: Customer Service
Location: India
Convergys Corporation is a global leader in providing customer care, human resources, and billing services.
Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees.
Convergys serves the world,s leading companies in many industries including communications,financial services, technology, and consumer products.
Job Details:
– Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
– Listen attentively to customer needs and concerns; demonstrate empathy.
– Clarify customer requirements; probe for and confirm understanding of requirements or problem.
– Meet customer requirements through first contact resolution.
– Confirm customer understanding of the solution and provide additional customer education as needed.
Candidate Profile:
– Any graduate.
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