Customer Care Executive / Customer Care Officer / Ushers (Colombo 03)
Employer: Durdans Hospital
Industry: Customer Service, Health and Medical
Location: Colombo, Sri Lanka
A Heritage Built On Values And Expertise
Durdans Hospital, an institution with a history dating back to World War II, has a rich heritage built on values and expertise. The hospital was accredited by the Joint Commission International (JCI) with the Gold Seal of Approval for transforming patient safety and quality of care to meet international standards.
Customer Care Executive
• Should possess at least 3 passes at the GCE A/L
• A professional qualification would be a distinct advantage
• 3 years experience in the service industry, preferably in healthcare or hospitality
• Fluency in Sinhala and English is a must, while knowledge of Tamil would be a definite advantage
In addition, the candidate should possess the following traits:
• Should demonstrate commitment and a high degree of responsibility towards his/her role at the hospital
• Have a pleasant and friendly personality and be customer-oriented at all times
• Excellent decision-making skills and ability to make sound value-judgements
• Should be open-minded, flexible and possess leadership qualities
• Should be able to delegate, motivate and instruct effectively
• Should possess a high level of discipline and organizing skills, be hardworking and methodical
• Must be a team player with excellent communication and interpersonal skills
• Ability to manage a team of public relations officers through motivation and monitoring
• Should be able to solve problems in high pressure situations
Customer Care Officer
• GCE O/L qualified
• A minimum of 1 year’s experience in a similar capacity (school leavers without experience will be considered for trainee positions)
• Sound command in English
• Aged between 18-24 years
• Fluency in Sinhala and Tamil will be an added advantage
• Will be required to work extended hours on roster basis (night shifts included)
Ushers
• GCE O/L qualified or experience of 2 years in a similar position
• Should be pleasant and willing to help others
• Sound command in English and Sinhala
• Fluency in Tamil will be an added advantage
• Promotions will be awarded based on performance
An attractive remuneration package, coupled with opportunities for learning and career advancement, is on offer to the successful candidates.
If you possess the above qualifications and skills, we invite you to send your CV, including phone number and details of two non-related referees, with the post applied for marked on the subject bar of the e-mail, to reach us within 7 days of this advertisement.
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