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Tour Executive – Product and Support (Colombo)


Employer: PEAK Colombo
Industry: Hospitality and Tourism
Location: Colombo, Sri Lanka

Tour Executive – Product and Support

PEAK Colombo is the Global Service Centre for PEAK Adventure Travel Group, Headquartered in Australia. PEAK Adventure Travel Group is the largest adventure travel company in the world and consists of 20 businesses around the world and is part of the TUI travel group (www.tuitravelplc.com). PEAK opened its Sri Lankan service centre in January 2013 to deliver quality service to the business.

We are looking for a dynamic resource to join our Product & Support team in Colombo.

About the Role:

The ideal candidate should have a high level of attention to detail as well as highly effective communication skills in order to work closely with overseas teams and provide exceptional services.

Tasks and Responsibilities:

• Compilation of monthly feedback reports for all brands.
• Ensuring all product related data is up to date.
• Assisting in arranging itineraries and updating any changes in existing.
• Interact and communicate with the Destination Management team regarding reservations related matters.
• Maintaining good working relationships with stakeholders.

Qualifications and Experience:

• 1-2 years of experience in the field of travel & tourism, preferably in administrative roles in reservations and product management.
• Passed G.C.E. A/L s all 3 subjects.
• Experience with computer systems essential.
• Competent in use of Microsoft office software including excel.
• Exposure in dealing with foreign clients is desirable.
• Experience in supporting group tours will be an advantage.

Skills and Attributes:

• Highly proficient spoken and written English skills.
• High attention to details.
• Excellent organizational and time management skills.
• Excellent customer service.
• Ability to work to deadlines.
• Ability to work independently and in a team.
• Ability to work under pressure and prioritise multiple tasks.

If you match with the above role then don’t miss the opportunity to enhance your career and global knowledge with exposure/experience to the relevant filed.

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