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Support Engineer (Colombo 02)


Employer: Wavenet International (Pvt) Ltd.
Industry: IT Support and Networking
Location: Colombo, Sri Lanka

Choose a Career That Will Take You Further

Join Our Passionate and Professional Team

Wavenet is one of the world’s leading value added services (VAS) platform specialists. In essence, a gathering of highly talented individuals with vast experience and expertise in diverse technological platforms, Wavenet has always been at the forefront of, the telecommunications VAS provision industry. Wavenet’s extensive product portfolio includes messaging, international communication and IP convergence solutions, in addition to media platforms and services, which aid operator revenue augmentation and retention.

Post of Support Engineer

Job Description:

• Be support expert for Wavenet Products and Services such as SMSC, SMS FirewalL SMPP Gateway, UMS, IPMS etc.
• You will be focal point for delivery engineers and developers on system environments, support handling and problem resolutions.
• Occasional hand holding on delivery aspects such as planning, product preparation, installation, integration, testing and Launching of products and services.
• Ability to work in situations of high workload and under pressure.
• Excellent troubleshooting and problem solving skills.
• Ability and flexibility of working on-call.

Desired Skills and Experience:

• B.Sc. in Computer Science / Telecommunications / Electronics, HND or Equivalent other qualifications.
• Knowledge and Experience in Operating systems. Linux is mandatory. Unix OS / Solaris – an advantage.
• You also should have reasonable knowledge and experience in Application Servers, Web Servers. Security issues, 3rd Party SW, etc).
• Knowledge and Experience in Networking elements, Clustering, Data Servers. Storage management and Hardware.
• Previous experience in the standard IP (TCP, UDP, SMPP. HTTP, SNMP, SMTP etc.), Signaling Knowledge (SS7 / SIP) etc would an advantage.
• Previous experience with Databases.
• Previous experience with Telecom VAS systems – an advantage.
• Experience with application troubleshooting.
• Good English – Oral and written.
• Previous experience as integrator – an advantage.
• Previous experience with enterprise telecommunication systems – an advantage.
• Previous experience in working with international customers – an advantage.

If you are looking for:

• A highly desirable working environment where open communication, knowledge and ideas sharing is combined with challenging projects.
• A flexible working environment.
• A company where you can grow in your career in many ways, together with profound learning and training path based on the regular performance assessments.
• A place where the compensation is not only attractive but comes with company sponsored health insurance and other benefits.
• An opportunity to work for a top brands in the Telecom / IT sectors.

An attractive remuneration package awaits for the selected candidate. Please apply immediately with the post applied for, on the subject line.

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