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Call Center Officers (Sri lanka)

Employer: Mobizz Recruitment
Industry: Telecommunications
Location: Colombo, Sri Lanka

• Candidates must be below the age of 30
• 2 years of previous experience as a Call Center Officer
• Strong verbal communication skills in both English and Sinhala Languages
• Capability of speaking in Tamil will be an added advantage
• Good computer skills.

• Managing inbound calls in timely manner by ensuring all the voicemails are answered immediately • Generating outbound welcome and revival calls
• Resolving customer inquiries by clarifying issues, implementing solutions and escalating unresolved problems to the relevant party to make sure customer receives real solution
• Making recommendations for products that may better suit customer needs
• Follow up customer calls and call back for SMS
• Maintaining in bound inquiry data base for all inbound calls by entering information.
• Redirect customers to appropriate departments and branches when necessary
• Advising and following up with customers on claim rejections and policy revivals.

Salary Rs.40,0001= to Rs.60,000/= (Based on experience & qualifications)

Work Time: 8.30am to 5.30pm

Job Location : Colombo 07

IMPORTANT -Until completion of the probation period of 6 months, it is mandatory to work two days of the week until 9.00pm (Transport & dinner provided)

Send your CVs to [javascript protected email address]